Frequently asked questions
What information is required to process service requests?
To ensure prompt and efficient service, SRE requires the following details for service requests:
- Equipment number or type
- Specific issue or reason for the request
What after-sale support or maintenance services are offered?
- Regionally we offer 24/7 on-call service
- Factory warranty extend throughout a global dealer network
How can customers submit urgent or emergency service requests?
For urgent or emergency assistance, customers can contact us through our 24-hour service number provided upon leasing, or submit a request via our website.
What are the different levels of service packages, and what do they include?
SRE offers comprehensive service packages to ensure all leased equipment remains in optimal operational condition. Each package is designed to restore any leased machine to full functionality.
How does the service request process work and what are the typical response times?
Upon receiving a service request via our 24-hour service number, SRE aims to respond within one hour to address and resolve the issue as quickly as possible.
How does the service request process work and what are the typical response times?
Upon receiving a service request via our 24-hour service number, SRE aims to respond within one hour to address and resolve the issue as quickly as possible.
What guarantees or assurances does SRE offer for service requests?
SRE guarantees that all leased machines, including those affected by user error, will be serviced to return them to fully functional operational use.
Can SRE outline the steps a customer should follow to report and resolve issues?
Customers should contact our 24-hour service line to report any issues. Our team will guide you through the necessary steps to diagnose and resolve the issue effectively.
Is there an option for clients to sign up for regular maintenance services?
Yes, SRE offers regular maintenance services to help keep your equipment in excellent condition. Please contact us for more details on how to enroll.
What temperature range can each refrigerated unit maintain, and what are its electrical requirements?
Our refrigerated units can maintain temperatures from -20°F to +70°F. Specialized equipment is available for extremes down to -90°F. All units have specific electrical requirements, which can be detailed upon request.